Bookings

Bookings are best secured via our online booking system; this is a secure portal to enter all your details.

If you are unable to secure a booking online you can call 0498 742 575 or email info@rosscaravanpark.com.au for assistance in making your booking.

Check-in

Powered/Unpowered Sites: 12 noon 

Cabins: 2 pm

An early check-in may be possible if arranged in advance, please call 0498 742 575 to discuss.

Self check-in can also be facilitated for those arriving late in the day.  Bookings will need to be paid in full prior to self check-in.

Check-out

Check-out time is 10 am.

A late check-out may be possible if arranged in advance, please call 0498 742 575 to discuss.

Office Hours

Our office is not attended full-time. Our park manager is on the premises between 10 am and 2 pm.  When unattended please call 0498 742 575 and our park manager will call you back to assist you with your enquiry. The park manager only lives 2 minutes away, so will easily attend any requirements throughout the rest of the day as needed.

As a courtesy, please notify our staff of your estimated time of arrival, so they can be in attendance or arrange self check-in for you.

Self Check-in

For self check-in, payment must be received prior to your check-in date.

Details on how to make payment will be sent in your confirmation and reminder emails.

Payments

Your payment details will be required to secure your booking. A confirmation of your payments will be emailed to you.

NOTE: Your booking will be put on hold if your card is declined or will not transact. An email will be sent to inform you and contact must be made with the park manager, to make payment or payment arrangements, before your booking will be reconfirmed.

Changes & Cancellations

We understand that at times you may need to change or cancel your travel plans, so the following conditions apply:

Change of date, no charge but subject to availability.

Cancellation within 48 hours of check-in will result in a cancellation fee equal to one nights accommodation.

Noise Curfew

For the comfort of all guests we ask that you restrict noise between the hours of 10pm and 8am.

Site Requests

Please note, while we will make our best effort to accommodate your request, site selections are not guaranteed.

Pets

Dogs: We allow well-behaved dogs all year round, including all peak periods. Dogs must be kept on a lead and owners must pick up after them as required. Dogs are not permitted in cabins. 

Cats: We allow cats all year round in caravans/mobile homes only (not in tents), including all peak periods. Cats must be kept inside at all times. Cats are not permitted in cabins.

Visitors

Guests must notify park manager of any expected visitors before their arrival. Visitor vehicles MUST park outside the park grounds.